| Lenovo Reviews |
Lenovo G550 15.6-Inch Laptop (Black)
Manufacturers : Lenovo Product description The fully-loaded notebook that doesn't unload your wallet.The all purpose Lenovo G550 notebook comes with features like a 15.6-Inch LED backlight display, integrated graphics and high-quality stereo speakers with 3D audio enhancement to deliver edge-of-the-seat entertainment. Plus its OneKey Rescue System and VeriFace Facial Recognition Technology help safeguard data at all times. What’s more, with its affordable price tag, this feature-loaded notebook won’t empty your wallet either. Best of all, it’s from Lenovo, makers of the award-winning ThinkPad.OneKey Rescue System - With the touch of a button, you can restore the system and recover valuable data. The OneKey Rescue System also recovers essential system files in the event of corruption, and can be used to initiate a virus scan before entering Windows.VeriFace Facial Recognition Software - A cool and fun way to login to the PC – VeriFace uses the integrated webcam to detect your face and authorize your Windows login. It can also be used as a password management system for other applications.3D sound enhancement - Creates virtual 3D sound effect, for a more immersive sound experience when watching video or playing games.High-Def LED backlight display - A High-Def display with LED backlight technology which improves energy efficiency and battery life.The Planet’s best keyboards with Numeric Keypad - The same engineers that brought you the legendary keyboard design on ThinkPad notebooks bring you great tactile feel with intelligent layout and performance on the G530 notebook.Thoughtfully designed – Just 1.4” thick and at 5.6lbs, with a 15.6 LED backlight screen and numeric keypad, the G550 has everything you need at an affordable price. Features
Customer Reviews Excellent for the price  -- 2010-08-03I have this notebook for about 6 months. All I can say is that for the price, it's well worth it. It's powerful for almost any common tasks, including running some nice games, watching hd movies, and coding. The keyboard is comfortable, and the battery is not bad at all. All in all, I am quite happy. Worst Customer "service" ever  -- 2010-08-03I can't say much about the product itself since it never arrived. I ordered directly from Lenovo and after 2 weeks of waiting, I finally got notification that the product had been shipped. It was scheduled to be delivered on 6/25, so I stayed home to wait for it, but it never arrived. I checked again and it was rescheduled to be delivered on 6/28. I stayed home yet again to wait for the product, and it did not arrive. The next day, I called UPS and they said that they did not know where the package was and that I would need to contact Lenovo to get a tracer started on the package. I called Lenovo and they assured me that I would receive it that day (6/29) even though I told them that UPS had told me to contact Lenovo to put in a request to search for the package. They claimed that the computer was held up in customs. The tracking results from UPS indicated that it was sent out for delivery at 4:11am on 6/28. I asked when it was released from customs and the rep from Lenovo told me it was released from customs at 4:00am on 6/28. It did not help explain in any way why I didn't receive my package since it had left customs and was out for delivery that morning. They refused to provide me with any help. When I finally got them to actually do something, they claimed that they were going to contact UPS. By then, I had to leave the house and so I asked them to email me with the status. I never received an email or any follow up call from them. Of course, I did not receive the computer. I called them again on Wednesday, 6/30, they again assured me that I should get my computer that day. They basically looked up the status online, which is the same thing I can do. UPS updates their website every night. When a package does not get delivered, it automatically pushes the delivery date out to the next day. Anyway, when I finally got to speak with a supervisor, the supervisor told me the same thing. They kept assuring me that I will receive the package. Then I finally was able to get them to just send me a new computer. I was told I would get an update on when I should receive my computer within 5 days. I never received any sort of update whatsoever. I called again after 5 days and I was told I had to wait another 5 days to get an update. I told them that I already waited 5 days. I got hung up on several times during this process. I called back and asked to speak with a supervisor. The person on the phone told me that supervisor would not be able to tell me anything different. He told me that the new order request had just been put in. I informed him that I was told it was put in last week. When I finally got the supervisor on the phone, she told me the same thing. When I tried to tell her the whole situation, she didn't even let me finish before she just talked right over me. Then she goes and "checks" on the status again. She gets back on the line and tells me that they no longer make that product and that I can get a refund. There was no ETA on when I should expect to get my money back. By this time, it has already been a month since my initial order and they had already taken my money. They never offered to send me a similar product or anything. If you plan on getting a Lenovo, please be forewarned that if you have ANY issues with your computer, do not expect to receive any sort of reasonable service from this company. Having had such a horrible experience before I even receive the product, I am weary about what might happen when I actually need to contact this company for technical support. Marginal Quality Computer, TERRIBLE Service -- 2010-07-12I bought my Lenovo G550 in November 2009 and was quite satisfied with the quality initially. I understood that it was a cheap computer and did not expect anything other than functioning machine. Before a month of ownership was up, the computer was having problems running excel and word at the same time and would freeze for a minute at a time or even shut the programs off. The dvd player is of very poor quality, but that didn't bother me because I bought a computer, not a dvd player. All in all I was satisfied with my purchase but would probably have bought a different computer had I had the chance again. In early April I had an incident in which a very small amount of liquid was spilled onto the computer keyboard (<=1 oz). The computer immediately crashed and it's function was extremely limited after that (did not charge, no internet, system slowed down). This is not why I dislike this computer, I know it was my fault. I then sent the computer to Lenovo for service and received an email in early May confirming their reception of my machine. In about a week, the problem was diagosed and I confirmed a $300 repair charge and told that my computer would arrive the next week. 2 weeks later I called for a status update and was told that no work had been performed and was assured that it was top priority and I would receive it the following week. The following week I called again and was again told that nothing had been done and it would be completed soon. Another week and no computer, so I called a third time and found out that again no work was done. My order was now 'escalated' to level 2 and I requested that it be overnighted when complete, as I had been without my computer for over a month now and was told that the techinician could not guarantee my reasonable request.. I received the computer the following week and found that my request for overnight had been denied. I opened the package and booted up the computer to find that the internet was still not working. Furthermore, the computer crashed after 20 minutes of troubleshooting. I called service again and insisted oon talking to a supervising technician, with whom I spent 2 hours on the phone to no avail. For my trouble, Lenovo sent me a free external hard drive to backup my information and use the 'one-key recovery,' a feature which Lenovo boasts about frequently. 2 weeks later when I received the external and tried the recovery, it failed within 30 seconds of starting. No the computer is completely useless. I called immediately and requested a disc to restore Windows, and was told that I would receive it in a week. 2 weeks later no disc. I called and found out they once again took no action and had no record of my request, but assured me that it would go out this time. It has been months and I still do not have my computer fixed. The price of this computer includes the service of the Lenovo staff and at this point I feel like I should be paid for my hours on the phone with their staff. As a quality assurance engineer, I'm well aware of what to expect from a company in terms of service and competence, and Lenovo has totally boned me. SATISFIED CUSTOMER -- 2010-06-28I just simply love the prompt service and great condition of my brand new lenovo laptop. Thank you Good for the price  -- 2010-03-29I'm just a casual user, so I wanted a cheap laptop that works faster than the one I bought 5 years ago. For under $500, I got a laptop that works and works pretty well. Pros - Has a number pad if you need to input data. Shiny! Windows 7 instead of Vista. More RAM and hard drive space than my older computers combined. ~4 hours of battery life. 3 USB ports Cons - Shiny, but screen can reflect a little too much sometimes so it's hard to see at certain angles. Keyboard has a tendency to double letters or drop letters sometimes. Never had this problem on my old laptop (Dell Inspiron 6000), and I just checked to make sure I have the newest drivers. Mouse pad can be unresponsive sometimes, which annoys me to no end. Also not a problem I had on the old laptop. Facial recognition program tells me to take my glasses off before I use it. How stupid does that sound to someone who is blind as a bat and NEEDS those glasses? (Only a minor con as I don't really care about the security. My friend has a laptop with a fingerprint scanner, which is more fun, but infinitely stupid unless you wear gloves when you handle your computer.) |
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Price Comparison
| Title | Price | Check Price at Website | |
| 1 | Lenovo G550 15.6-Inch Laptop (Black) | $498.99 | Amazon.com |
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